Order Your
Veg Box
Please READ OUR GOLDEN RULES FIRST
Changes To Your Box
Any changes to the contents of a box for the week ahead need to be submitted before Saturday at midday. Changes cannot be honoured after this time. This is also true for cancellations.
Delivery Only £2
We can leave your box in a safe place if you are not in or you can give us a copy of your close/porch key and we will leave it in a locked safe place. If we cannot deliver the box then it will be returned to the shop for collection.
Billing
Deliveries happen Tuesday-Friday but we will bill you for your order every Sunday via GoCardless – this is a secure Direct Debit system. If you have any problems with your billing, please send a support request.
Cancellations
We’ll take a £10 deposit on top of your first payment which will be refunded when we receive your last payment. Please do not cancel your direct debit before your last payment is collected. We’ll process your cancellation after we receive your support request.
Collections
You can opt to collect your box from our either our Great Western Road or Argyle Street store. If your box is not collected then unfortunately you will still be charged for it so please ensure you can arrange for you box to be collected on your chosen day.
Complaints
Please contact us within 24 hours of receiving your box if you have any queries or complaints. We’ll always be on hand to assist you with a problem should one arise.
Order Your Veg Box
Please read our veg box terms before submitting.

Frequently Asked Questions
Find Out How it Works!
What happens if I go on holiday?
You can pause your box until you come back. Fill out the holiday notification form and tell us when you'd like to receive your first box after your back.
What fruit and veg will I get in my box?
We will upload a list of produce every week on this page. The produce changes weekly because we like to keep everything fresh and it depends what is in season at the time. If there's anything you don't like, just tell us and we'll do our best to exclude certain produce.
Can I change my box type or add-ons?
Of course! Get in touch with us on vegbox@rootsfruitsandflowers.com or send us a Support Request and we'll help you with finding the right box or add-ons.
I'd like to change the frequency of my veg box delivery?
No problem, submit a Support Request and we'll get this sorted for you.