Order Your
Veg Box

Please READ OUR GOLDEN RULES FIRST

Changes To Your Box

Any changes to the contents of a box for the week ahead need to be submitted before Saturday at midday. Changes cannot be honoured after this time. This is also true for cancellations. 

Deliveries

We can leave your box in a safe place if you are not in or you can give us a copy of your close/porch key and we will leave it in a locked safe place. If we cannot deliver the box then it will be returned to the shop for collection.

Billing

Deliveries happen Tuesday-Friday but we will bill you for your order every Sunday via GoCardless – this is a secure Direct Debit system. If you have any problems with your billing, please send a support request

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Cancellations

We’ll take a £10 deposit on top of your first payment which will be refunded when we receive your last payment. Please do not cancel your direct debit before your last payment is collected. We’ll process your cancellation after we receive your support request

Collecitons

You can opt to collect your box from our Great Western Road store. If your box is not collected then unfortunately you will still be charged for it so please ensure you can arrange for you box to be collected on your chosen day. 

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Complaints

Please contact us within 24 hours of receiving your box if you have any queries or complaints. We’ll always be on hand to assist you with a problem should one arise. 

Organic or Non-Organic?

What type of box would you like?

What type of box would you like?

Choose your non-organic add-ons.

Choose your organic add-ons.

Delivery or Collection?

I agree for Roots & Fruits to store my details securely and use them to contact me about the veg box service.

I understand the Roots & Fruits Veg Box Delivery policy. I understand that any changes to my delivery must be requested on Saturday at midday before I'm due to receive my box.

11 + 7 =

Frequently Asked Questions

Find Out How it Works!

What happens if I go on holiday?
You can pause your box until you come back. Fill out the holiday notification form and tell us when you'd like to receive your first box after your back.
What fruit and veg will I get in my box?
We send out a newsletter every week to tell you exactly what is in your box. The produce changes weekly because we like to keep everything fresh and it depends what is in season at the time. If there's anything you don't like, just tell us and we'll do our best to exclude certain produce.
Can I change my box type or add-ons?
Of course! Get in touch with us on vegbox@rootsfruitsandflowers.com or send us a Support Request and we'll help you with finding the right box or add-ons.
I'd like to change the frequency of my veg box delivery?
No problem, submit a Support Request and we'll get this sorted for you.